Description
Material: Metal, Brass Knobs
Shipping & Return
Shipping and Returns
Shipping Information
Processing Time:
All orders go through a 2-4 day processing period. Once your order has been shipped, you will receive a tracking number via email.
Estimated Shipping Times:
- EU: 7-12 business days
- US: 8-13 business days
- UK: 6-10 business days
- UK Skip the Line Option: 5-7 business days
Estimated Shipping Times: For other brand
Delivery times vary depending on the brand and product availability:
• Kartell: 1-2 weeks (lamps: 1.5 weeks).
• Kraljevic: 4-8 weeks (hand-crafted).
• GoEs: 4-8 weeks (hand-crafted).
Returns and Guarantee
We are committed to ensuring your satisfaction with our products. Each customer is given a 14-day guarantee period. If there is something wrong with the product, you may return it within 14 days of receiving your order.
Please note: Customers are responsible for the return shipping costs.
How to Return a Product
- Contact Us: Please email us at support@luniverses.com with your order number and a detailed description of the issue.
- Return Instructions: Our customer support team will provide you with instructions on how to return the product.
- Processing the Return: Once we receive the returned product, we will inspect it and process your refund or replacement as quickly as possible.
Guarantee/Warranty
At L'Universes, we are committed to providing you with the best products in the world, and we stand behind that promise with our risk-free, ironclad 14-day money-back guarantee.
90-Day Warranty : For Lunivers Products
we are committed to ensuring your complete satisfaction with our products. That’s why we offer a 90-day warranty on our Touch Lamps.
Whether it’s a replacement, a refund, or any other assistance you may need, we are here for you.
1- 2 year Warranty : For Kraljevic, GoEs, Kartell
Warranty Coverage:
- Defects in Materials and Workmanship: We guarantee that the Nordic Touch Lamp will be free from defects in materials and workmanship under normal use for a period of 90 days from the date of purchase.
- Functionality: If your Nordic Touch Lamp stops working as intended within 60 days, we will repair or replace it at no additional cost to you.
What’s Not Covered:
- Costs associated with returning the item to us for warranty service are not covered.
How to Claim Your Warranty:
- Contact Us: Reach out to our customer service team at [your contact information] with your order number and a description of the issue.
- Return the Item: If instructed, send the item back to us using a trackable shipping method. Please include the original packaging and any accessories.
- Inspection and Resolution: Once we receive the item, our team will inspect it and determine the best course of action—either repair or replacement. We aim to resolve all warranty claims within 7-10 business days.
Monday - Friday: 08:00 - 17:00
Contact Us
How to Reach Us
UK NO: +44 7448 555067
US No: +14844608909
Call Us if you are not getting a respond text us on Whatsapp ,We strive to respond to all calls/Text within 24 hours.
Email:
For any inquiries, please email us at support@luniverses.com. We strive to respond to all emails within 24 hours.
Working Time
Monday - Friday: 9:00 AM - 17:00
Saturday: 10:00 AM - 14:00
Sunday: Closed
Company Information
Luni World AB
VAT SE559452396001
Social Media:
Connect with us on social media for the latest updates, promotions, and more!
Frequently Asked Questions
Before reaching out, you may want to check our FAQ page for answers to common questions about shipping, returns, and more.
Live Chat
Need immediate assistance? Use our live chat feature available on our website during business hours. Simply click on the chat icon in the bottom corner of the screen to start a conversation with one of our representatives.
